Grievance Cell

Grievance Cell

Introduction

The Students’ Grievance Cell wishes to promote and maintain a conducive and unprejudiced educational environment. The Cell will enable a student to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the college. ‘Students’ Grievance Cell’ enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Emphasis on procedural fairness has been given with a view to “the right to be heard and right to be treated without bias”.

Objectives of Students’ Grievance Cell
-To support those students who have been deprived of the services offered by the college, for which he/she is entitled.
-To make officials of the college responsive, accountable and courteous in dealing with the students.
-To ensure effective solution to the students’ grievances with an impartial and fair approach.

Functions of the Cell
-Redressal of Students’ Grievances to solve their academic and administrative problem.
-To co – ordinate between students and Department/class to redress their grievances.
-To guide ways and means to the students to redress their problems.

Students’ Grievance Procedure
The students are to lodge their grievances in the prescribed form available with the Vice – Principal(s)/Head(s) of the respective department/ Students’ Union Office. The form, duly filled, is required to be submitted in the drop box placed outside in the corridor. Students can also lodge their grievances online and send to the cell’s email id.
After the receipts of grievances, the Cell shall take up the matter with the department concerned for resolving them. Once grievances are reported, the final report and resolution will be handed over to the Principal for further action.

Exclusions
Students’ Grievance Cell shall not entertain following issues:
-Decisions of the Academic Council/ Board of Studies and other academic/ administrative committees constituted by the college.
-Decisions with regard to award of scholarships/ fee concessions/ awards/ medals.
-Decisions made by college under the Discipline Rules and Misconduct.
-Decisions of the college in admissions of ANY course.
-Decisions of the competent authority on assessment and examination result.

Email-id:  grievancescell@shillongcollege.ac.in
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